Shipping policy

SHIPPING POLICY

Last updated: 26 July 2026

Thank you for shopping at MXKITS.SHOP. This Shipping Policy explains our production times, delivery estimates, shipping process and responsibilities.

MXKITS.SHOP is operated by SIA “LVSJ”, registration number 40203593847, VAT number LV40203593847.

ORDER PRODUCTION TIME

Most MXKITS.SHOP products are produced specifically for each customer.

The standard production time is 3 to 5 business days after:

  • the order has been successfully paid;

  • all required motorcycle information has been provided;

  • all personalisation details have been received;

  • the customer has approved the design proof, where approval is required.

Business days are Monday to Friday, excluding Latvian public holidays.

Production time includes design preparation, printing, laminating, cutting, quality inspection and packaging.

Custom designs, large orders, complex personalisation or orders requiring additional customer approval may require more time. Where additional production time is required, we will contact the customer using the email address provided with the order.

Production time is separate from delivery time.

DELIVERY TIME

After the order has been produced and dispatched, delivery may take up to 14 calendar days.

The total order fulfilment period consists of:

Production time: 3 to 5 business days
Delivery time after dispatch: up to 14 calendar days

Delivery estimates begin when the parcel has been handed over to the shipping carrier, not when the order is placed.

Delivery times are estimates and may vary depending on:

  • the destination country;

  • the selected delivery service;

  • customs processing;

  • public holidays;

  • weather conditions;

  • carrier delays;

  • local delivery conditions;

  • incorrect or incomplete delivery information.

We cannot guarantee delivery on a specific date unless this has been expressly confirmed by us in writing.

ORDER PROCESSING

Orders are processed after payment has been successfully received.

Orders placed during weekends or Latvian public holidays begin processing on the next business day.

Customers are responsible for providing complete and accurate:

  • customer names;

  • email addresses;

  • telephone numbers;

  • delivery addresses;

  • postal codes;

  • apartment or unit numbers;

  • motorcycle information;

  • personalisation details.

Incomplete information may delay production or delivery.

SHIPPING CONFIRMATION

When an order has been dispatched, the customer will receive a shipping confirmation email.

Where tracking is available, the shipping confirmation will include a tracking number or tracking link.

Tracking information may require up to 48 hours to become active after the parcel has been handed over to the carrier.

SHIPPING DESTINATIONS

MXKITS.SHOP ships orders to supported destinations within Europe and internationally.

Available shipping destinations and shipping prices are displayed during checkout.

We reserve the right to refuse or cancel delivery to destinations where shipping is unavailable, restricted, unsafe or commercially unreasonable.

Where we are unable to deliver an accepted order, the customer will be contacted and the applicable payment will be refunded.

SHIPPING COSTS

Shipping costs are calculated and displayed during checkout before the customer completes the order.

Shipping prices may depend on:

  • the delivery destination;

  • parcel size and weight;

  • selected delivery method;

  • carrier charges;

  • applicable taxes and handling requirements.

Any promotional free shipping offer is subject to the conditions displayed with the relevant promotion.

CUSTOMS, IMPORT TAXES AND DUTIES

Orders delivered outside the European Union may be subject to customs duties, import VAT, brokerage fees or other charges imposed by the destination country.

Unless expressly stated during checkout, these charges are not included in the product price or shipping price.

The recipient is responsible for paying any applicable import duties, local taxes, customs charges or carrier processing fees.

MXKITS.SHOP cannot control or predict customs charges imposed by another country.

Customs procedures may delay delivery. Such delays are outside our direct control.

If a customer refuses to pay applicable import charges and the parcel is returned to us, reasonable return shipping costs, customs charges and related expenses may be deducted from any refund permitted under our Refund Policy.

DELIVERY ADDRESS

Customers must review their delivery address carefully before completing checkout.

MXKITS.SHOP is not responsible for delivery delays or additional expenses caused by an incorrect, incomplete or outdated address provided by the customer.

Customers should contact us immediately at mxkits.shop@gmail.com if an address correction is required.

We cannot guarantee that an address can be changed after production or shipping has started.

Where a parcel is returned because of an incorrect address, failed delivery attempt, unclaimed parcel or customer refusal, the customer may be required to pay the additional cost of reshipping the order.

DELAYED ORDERS

Occasional carrier or customs delays may occur.

If an order has not arrived within 14 calendar days after dispatch, the customer should contact us at mxkits.shop@gmail.com and include:

  • the order number;

  • the customer’s full name;

  • the delivery address;

  • the tracking number, where available.

We will review the shipment information and, where appropriate, contact the shipping carrier.

A shipment is not automatically considered lost immediately after the estimated delivery period has passed. The carrier may require an investigation before confirming that a parcel has been lost.

LOST PARCELS

If the shipping carrier confirms that a parcel has been lost before delivery, we will provide an appropriate solution in accordance with applicable law.

Depending on the circumstances, this may include:

  • sending a replacement order;

  • reproducing the product;

  • issuing a refund.

The customer may be asked to complete or sign a declaration confirming that the parcel was not received.

We are not responsible for parcels lost after confirmed delivery where the customer requested delivery to an unattended location, parcel locker, neighbour or other nominated recipient, except where responsibility remains with us under mandatory law.

DAMAGED PARCELS

Customers should inspect the parcel and products as soon as possible after delivery.

If a parcel or product arrives damaged, the customer should contact us promptly at mxkits.shop@gmail.com.

The message should include:

  • the order number;

  • photographs of the external packaging;

  • photographs of the shipping label;

  • photographs of the damaged product;

  • a description of the damage.

Customers should retain the original packaging until the claim has been reviewed.

Installing or using a visibly damaged graphics kit may affect our ability to assess the damage.

INCORRECT OR MISSING PRODUCTS

If an order contains an incorrect product or is missing an item, the customer should contact us promptly at mxkits.shop@gmail.com.

Customers should include the order number, a description of the issue and clear photographs of the products received.

Where we confirm that the incorrect product was supplied or an item was omitted, we will provide an appropriate solution without charging the customer additional delivery costs.

UNCLAIMED AND RETURNED PARCELS

A parcel may be returned to us if:

  • the delivery address is incorrect;

  • the recipient cannot be reached;

  • the parcel is not collected within the carrier’s storage period;

  • customs charges are not paid;

  • delivery is refused;

  • the recipient information is incomplete.

If a parcel is returned for reasons attributable to the customer, we may request payment of the new shipping charge before resending it.

Personalised motocross graphics are made according to the customer’s specifications. A returned or unclaimed personalised order does not automatically qualify for a refund.

Any refund will be assessed according to our Refund Policy and applicable consumer law.

RISK OF LOSS OR DAMAGE

For consumer orders, the risk of accidental loss or damage generally remains with MXKITS.SHOP until the customer, or a third party designated by the customer other than the carrier, physically receives the goods.

This does not apply in the same way where the customer independently appoints a carrier that was not offered by MXKITS.SHOP.

CHANGES AND CANCELLATIONS

Customers should contact us immediately if they need to change or cancel an order.

Because most MXKITS.SHOP products are personalised and made to order, cancellation or modification may no longer be possible after design preparation or production has started.

Shipping address changes may not be possible after the order has been dispatched.

CONTACT INFORMATION

Questions concerning shipping or delivery should be sent to:

SIA “LVSJ”
Trading as MXKITS.SHOP
Imantas iela 6-6
Bauska, Bauskas novads
LV-3901
Latvia

Registration number: 40203593847
VAT number: LV40203593847
Email: mxkits.shop@gmail.com
Telephone: +371 22444025